When Things Go Wrong in the Cloud

1st April 2019

Have you ever lost your phone? Alternatively, realised all the storage on your iCloud has suddenly disappeared? If you have, chances are you’ve felt the shock that accompanies this. Now would be a good time Read More

Customer Service and Airlines.

3rd June 2017

Why Do They Get it So Wrong? The recent fiasco at British Airways got me thinking, why do airlines get customer service so wrong? Facing a compensation bill of over £100m and untold damage to Read More